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Access Issues From Some Providers in Brazil

Update - We are continuing to contact the ISP in Brazil to work through this issue: however they have remained unresponsive to outreach. We are exploring other options to get in touch with them.

Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

May 19, 2026 - 22:30 UTC

Identified - We are continuing to contact the ISP in Brazil to work through this issue. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

May 14, 2026 - 22:23 UTC

Update - We have made contact with the ISP in Brazil and are working through their support process for this issue.

May 10, 2026 - 15:00 UTC

API Gateway

Core API routing and load balancing
Operational
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90 days ago
99.98 % uptimeToday

Authentication Service

User authentication and session management
Operational
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90 days ago
99.99 % uptimeToday

AI Processing Engine

LLM inference and AI task processing
Operational
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90 days ago
99.71 % uptimeToday

Database Cluster

Primary and replica database nodes
Operational
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90 days ago
100.00 % uptimeToday

File Storage

Document and media storage service
Operational
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90 days ago
99.95 % uptimeToday

Webhooks

Real-time event notifications and callbacks
Operational
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90 days ago
99.87 % uptimeToday

Admin Portal

Super admin management interface
Operational
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90 days ago
99.99 % uptimeToday

Tenant Portal

End-user tenant dashboard and interface
Operational
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90 days ago
99.96 % uptimeToday

Scheduled Maintenance

AI Processing Engine — Model Upgrade & Infrastructure Migration
Jun 5, 2026 02:00 UTC - 06:00 UTC

Update-We will be undergoing scheduled maintenance during this time.

May 29, 2026 - 18:00 UTC

Scheduled-There will be a scheduled maintenance on Jun 5, 2026 from 02:00–06:00 UTC on the AI Processing Engine for all regions.

May 27, 2026 - 10:00 UTC

This maintenance upgrades the AI Processing Engine to our latest model weights and migrates the underlying GPU infrastructure to a higher-availability zone.

AI inference requests may experience elevated latency or brief unavailability during this window. All other services — including the API Gateway, Authentication, Database, and File Storage — will remain fully operational.

How to determine whether you are affected:

Only workloads that send requests directly to the AI Processing Engine endpoints are impacted. If your integration routes through the API Gateway with automatic fallback enabled, requests will be queued and retried transparently.

Workloads using cached inference results or batch processing jobs submitted before the maintenance window will not be affected.

Database Cluster — Routine Backup & Index Optimization
Jun 10, 2026 01:00 UTC - 03:00 UTC

Scheduled-There will be a scheduled maintenance on Jun 10, 2026 from 01:00–03:00 UTC on the Database Cluster affecting all primary and replica nodes.

May 28, 2026 - 09:00 UTC

This maintenance performs full cluster backup verification, index rebuilds, and a minor version patch across all nodes.

Read performance may be slightly reduced during the index rebuild phase (approx. 30–45 minutes). No write downtime or data loss is expected.

How to determine whether you are affected:

Only applications performing high-volume read queries during the 01:00–03:00 UTC window may observe increased response times. Write operations and all other services will be unaffected.

Applications that rely on cached query results or read replicas with a read-preference of secondary will not notice any degradation.

System Metrics

REST API Latency (Singapore)

77 ms
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REST API Latency (North Virginia)

75 ms
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Past Incidents

May 29, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 29, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 29, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 29, 02:15 PM UTC

May 28, 2026

No incidents reported today.

May 27, 2026

No incidents reported today.

May 26, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 26, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 26, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 26, 02:15 PM UTC

May 25, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 25, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 25, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 25, 02:15 PM UTC

May 24, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 24, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 24, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 24, 02:15 PM UTC

May 23, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 23, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 23, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 23, 02:15 PM UTC

May 22, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 22, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 22, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 22, 02:15 PM UTC

May 21, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 21, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 21, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 21, 02:15 PM UTC

May 20, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 20, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 20, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 20, 02:15 PM UTC

May 19, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 19, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 19, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 19, 02:15 PM UTC

May 18, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 18, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 18, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 18, 02:15 PM UTC

May 17, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 17, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 17, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 17, 02:15 PM UTC

May 16, 2026

API Gateway Latency Spike
Resolved-The issue has been fully resolved and all systems are operating normally.May 16, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 16, 03:00 PM UTC
Investigating-We are investigating reports of elevated latency.May 16, 02:15 PM UTC

May 15, 2026

Database Connection Issues
Resolved-The issue has been fully resolved and all systems are operating normally.May 15, 03:30 PM UTC
Monitoring-A fix has been implemented and latency has returned to normal levels. We are monitoring the results.May 15, 03:00 PM UTC
Investigating-We are investigating reports of database connection issues.May 15, 02:15 PM UTC

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